Refund policy

We want you to love your fashion accessories. If something isn’t right, you can return it within 14 days of delivery.

What can be returned

• Items must be unworn and returned in their original packaging. Hair accessories are worn close to the hair and skin, so we can’t accept items that have been worn.
• Gift cards cannot be returned.

How to start a return

Email support@suumere.com within 14 days of delivery with your order number and the item you’d like to return. We’ll reply with the return address and instructions. Returns sent without contacting us first can’t be accepted.

Return shipping

• For a change of mind, return shipping is paid by you. We recommend a tracked service.
• If your item arrived damaged, defective or incorrect, email us with a photo within 14 days of delivery. We’ll cover the return shipping and refund you in full, or send a replacement.

Refunds

Once your return arrives, we’ll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days of that inspection. Your bank or card provider may take a few extra days to post the refund. Original shipping charges are refunded only if the item arrived damaged, defective or incorrect.

Exchanges

The fastest way to get a different color or style is to return your item and place a new order.

European Union

If your order ships to the European Union, you also have the right to cancel or return your order within 14 days of delivery for any reason, without giving a justification. Items must be unworn and in their original packaging.

Questions

Email support@suumere.com and we’ll be happy to help.